PLA Certificate Information

At Edpro, once learners successfully complete their course, they will receive a valid certificate issued by our exclusive partners and recognized by the awarding bodies in Portugal.

How Are Certificates Issued?

Learners will receive an original printed certificate, stamped and signed by the respective authority. This certificate is completely FREE of charge and is one of the value-added services we provide to support our learners.

Charges for Additional Certificates

• First Certificate (Hard Copy): Free of charge.

• Additional Copies: If you require extra copies of the original certificate, additional charges may apply as determined by the awarding body.

How Long Does It Take to Receive the Certificate?

The process of validation and certification involves several steps, including registering qualifications and evaluations with the awarding body. While this typically takes up to 4 weeks, please note that in rare cases (such as during public holidays or high-volume periods), it may take up to 5 weeks.

How to Obtain Your Certificate?

• In-Person Collection: Learners are welcome to collect their certificate in person at our office at no additional charge.

• Mail Delivery: If you prefer to have your certificate mailed, there will be additional charges.

How would this be issued?

Learners receive their certificates by original paper printed version (Stamped and signed by the respective authority) is completely FREE of charge to all learners and is one of the many value-added services we provide to support customers.

Edpro use DHL Express courier services.

We do not use any other courier services. 

Where to Collect Your Certificate?

Certificates can be collected in person at our office in Lisbon during office hours:

Office Address:
Rua Dom Afonso Henriques 2
2620-080 Póvoa de Santo Adrião, Odivelas, Lisboa, Portugal

Office Hours:
Monday to Saturday, 09:00 – 18:00 (UTC)

Important Note:

• Learners must bring a photo I.D. when collecting their certificate.

• We do not release certificates to anyone other than the learner, unless you provide a written authorization for another person to collect it on your behalf.

Can the Certificate Be Delivered by Post?

Yes, if you cannot collect the certificate in person, we can arrange for secure delivery via DHL EXPRESS courier services.

Additional Charges for Postal Delivery:

• Local (Portugal): €40

• International:USA & United Kingdom: €65
  Australia & New Zealand: €87
  China: €82
  Turkey & Egypt: €80
  South Africa: €97
  

• Admin Fees: €20 (applies to all international deliveries)

Important Note:

• Edpro is not responsible for lost certificates during delivery. We ensure the highest level of security with DHL services, and the delivery will require a signature upon receipt.

• Delivery charges are not included in the service charge for enrollment.

How to Request Delivery?

1. Request: If you choose to have your certificate mailed, Edpro will first provide you with a PDF copy of the certificate via email.

2. Form Submission: You will be asked to complete the authorization form for the postal delivery.

3. Confirmation: After submitting the form, our team will contact you and provide the PDF copy of the certificate along with a payment confirmation for the delivery cost.